Refund Policy

1. Overview

At Promptify, operated by ImgPromptify, we are committed to your satisfaction. We offer a simple and straightforward refund policy: you may request a full refund for any purchase within 14 days, no questions asked.

Important: All refunds are processed directly by ImgPromptify. We are the sole seller of all products and services on this website. We do not operate as a marketplace or intermediary.

2. 14-Day Money-Back Guarantee

All credit purchases and prompt purchases made on Promptify are backed by our 14-day money-back guarantee. If you are not satisfied with your purchase for any reason, you may request a full refund within 14 days of the purchase date.

This policy applies to:

• Credit packages purchased through our payment processor
• Premium prompts purchased with credits
• Any other paid products or services offered by ImgPromptify

No explanation or justification is required for refund requests made within this 14-day window.

3. How to Request a Refund

To request a refund, please follow these simple steps:

1. Contact Us: Send a message through our Contact Page within 14 days of your purchase
2. Provide Transaction Details: Include your order number, purchase date, and the email address associated with your account
3. Confirmation: You will receive a confirmation email from ImgPromptify once your refund request has been received

4. Refund Processing

Once your refund request is received and verified by ImgPromptify:

• Your refund will be processed within 2-3 business days
• The full purchase amount will be refunded to your original payment method
• You will receive a confirmation email once the refund has been processed
• Any credits or purchased prompts will be removed from your account upon refund completion

Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider's processing times. Refunds are issued by ImgPromptify through our payment processor (Paddle).

5. Credit Refunds

For credit package purchases:

• Full refund is available if credits have not been used
• Partial refunds may be issued for partially used credit packages (at our discretion)
• Refunded credits will be deducted from your account balance

6. Prompt Purchase Refunds

For prompts purchased with credits:

• Credits used for the purchase will be refunded to your account
• Access to the prompt will be revoked
• Refund requests must be made within 14 days of the prompt purchase

7. Digital Products

All prompts and credits sold on Promptify are digital products that are delivered instantly upon purchase. Even though digital products are immediately accessible, we still honor our 14-day money-back guarantee to ensure your complete satisfaction with products sold by ImgPromptify.

8. Exceptions

While we strive to accommodate all reasonable refund requests, we reserve the right to deny refunds in cases of:

• Suspected fraud or abuse of the refund policy
• Violation of our Terms of Service
• Requests made after the 14-day window

9. Chargebacks

If you initiate a chargeback with your payment provider instead of contacting us for a refund, your account may be suspended pending resolution. We encourage you to contact us directly so we can resolve any issues quickly and amicably.

10. Contact Information

For refund requests or questions about this policy, please contact us:

• Business Name: ImgPromptify
• Contact: Contact Page